Interpretation that meets the call where it already happens.
No new hardware, no patient app. Veyatia rides the phone line and the browser your staff already use, interprets both directions in real time, and keeps your own interpreters one tap away.
The pipeline
- 1
Consent
The session opens with the compliance acknowledgment for the pack — HIPAA, FERPA, or privacy-first.
- 2
Recognize
Each turn is transcribed with recognition tuned to the industry — medical model for healthcare, general otherwise.
- 3
Interpret
Meaning is rendered into the other party's language as live voice, both directions.
- 4
Summarize
A pack-specific note is drafted — SOAP, teacher note, or support ticket — for staff to review.
- 5
Escalate
Any moment can hand off to your own qualified interpreters — in-house or your existing vendor — on the same call.
Two surfaces. Zero new devices.
The phone line you already use
Inbound queues and outbound calls run over standard telephony (PSTN). Patients and families answer their own phone — no app to download, no device to hand out.
The browser your staff already have
Staff start and manage interpreted conversations from a browser tab — dialer, live transcript, and summary in one place. In-person mode puts both languages on one screen.
It runs on the phone system, not a shared tablet.
Veyatia lives in the telephony layer your clinic already operates — so interpretation reaches every call, in the room or across town.
The call comes in — or goes out
Patients reach a dedicated line and land in a language-aware queue. For outreach, staff dial out over PSTN. No new hardware, no patient app.
Inbound queue · Outbound dialTwo legs, one interpreted conversation
Veyatia bridges the clinician and patient legs, interpreting each turn in real time with medical-tuned recognition so meaning survives the handoff.
Real-time bridge · Medical-tunedYour interpreter steps in when it matters
Sensitive or ambiguous moments hand off to your own interpreters — in-house or your existing vendor — without dropping the call. The conversation continues on the same line.
Human-in-the-loop escalationA note staff review — never an EHR we write to.
Every interpreted session drafts a summary in the pack's style. Staff review and edit it, then copy it into their own system of record. Veyatia never reads from or writes to your EHR, SIS, or CRM.
Human in the loop, by design
Veyatia augments your qualified interpreters — it does not supply or replace them. AI carries routine turns; your own interpreter takes over the moment nuance, consent, or high stakes demand it, without dropping the call.
How we keep it privateSee the full flow on a live call
We'll run a real interpreted session end to end — dialer to reviewed note — in your languages.