Interpreted support calls without standing up a second vendor queue.
Agents take or place interpreted conversations right from the browser. Veyatia interprets both directions live, then drafts a ticket-style agent note and a customer-friendly summary. Privacy-first — not a HIPAA product.
I can see the charge you're asking about — let me walk you through it.
Tá bom, obrigada. Eu não entendi por que veio esse valor a mais.
Okay, thank you. I didn't understand why this extra amount was charged.
Built for: Contact centers and support organizations serving multilingual customers.
Compliance
Privacy-first
Privacy-first handling — this is not a HIPAA or FERPA product.
Summary style
Support ticket
Drafted for customers, reviewed by staff.
Retention
90-day default retention
Tenant-isolated, audit-logged.
Recognition
General English recognition
Live-voice interpretation both directions.
What the customer support pack does differently
Ticket-style agent notes
Each interpreted call drafts a support-ticket summary in the agent's workflow — no clinical or school framing, just the resolution and next steps.
Customer-friendly summary
Send a summary in the customer's language so the resolution is clear after the call ends.
No second vendor queue
AI interpretation runs inside the calls your agents already handle, so most conversations never need to route out — and when one does, it goes to the interpreters you already use.
Privacy-first retention
A 90-day default retention window with tenant isolation and audit logs, tuned for support operations rather than clinical compliance.
Your interpreters, one tap away.
Hand a call to your own interpreters whenever nuance matters — the conversation continues on the same line.
Veyatia doesn't supply interpreters — it connects to the ones you already have, in-house or through your existing language-service vendor. The AI carries routine turns and hands off cleanly so your qualified people carry the moments that matter most.
Live handoff
Same call · no re-dial
- Privacy-first (not HIPAA/FERPA)
- Ticket-style agent notes
- Customer-friendly summary
- 90-day default retention
Same engine. The pack decides what appears.
Compliance, summary style, retention, and which panels show up all shift with the industry pack — so customer support teams see exactly what they need and nothing they don't.
| What changes by pack | Healthcare | Education | Support | General |
|---|---|---|---|---|
| Compliance badge | HIPAA | FERPA | Privacy | Privacy |
| Summary | Clinical SOAP | Teacher note | Support ticket | Meeting note |
| Staff / other | Clinician / Patient | Teacher / Family | Agent / Customer | Staff only |
| Clinical intelligence | On | Off | Off | Off |
| Cultural notes | On | Off | Off | Off |
| EMR copy tools | On | Off | Off | Off |
| Post-session follow-up | On | On | On | Off |
| Retention (policy) | ~7 years | ~5 years | 90 days | 30 days |
| English ASR | Medical-tuned | General | General | General |
Bring Veyatia to your customer support team
See the customer support pack on a live call, with your languages and your workflow.