The customer stays with your agent.
Line or walk-up. Same session. Pause AI, then close the ticket. Your interpreters if nuance needs them.
Listening
What a customer support session includes
In-person at the counter
Walk-up conversations use the same session as a phone call. The agent device interprets both directions live from its speaker. No customer app.
No second vendor queue
AI interpretation runs inside the calls your agents already handle, so most conversations never need to route out. When one does, it goes to the interpreters you already use.
Pause AI
One tap stops interpretation for a hold, an internal check, or a moment to think. Resume when you're ready.
Ticket-style agent notes
Each interpreted call drafts a support-ticket summary in the agent's workflow. No clinical or school framing. Just the resolution and next steps.
Customer-friendly summary
Send a summary in the customer's language so the resolution is clear after the call ends.
Privacy-first retention
A 90-day default retention window with tenant isolation and audit logs, tuned for support operations rather than clinical compliance.
Questions teams ask
Is this a second language-line queue?
No. Agents interpret on the support call they already have, or at the walk-up counter on the staff device. Most conversations never route out.
Is this HIPAA or FERPA?
No. Customer support is privacy-first. It is not a HIPAA or FERPA product.
What happens after the call?
The session drafts a ticket-style agent note and a customer-friendly summary in the customer's language. Staff review before anything is sent or saved.
Bring Veyatia to your customer support team
See customer support on a live call, with your languages and your workflow.